Frequently Asked Questions


What age is the Speaker Series and Masterclasses relevant to?

Ages 16+ will be able to enjoy the wide variety of sessions on offer.

Will the Speaker Series be recorded?

No due to copyright of the materials being shown.

What software do I need to access the Speaker Series online?

Prior to arrival you’ll receive from us a dedicated zoom link which is applicable to your booking.

Do I need any prior knowledge to attend the Masterclasses?

We recommend attendance for all, whether you are just starting out and have a basic knowledge or have been within the industry for numerous years. There’s something for everyone within the programme!

Cancellation policy

To secure your booking payment card details are taken at the time of reservation.

Cancellation is required at least 48 hours in advance of your booked event.

If before you are due to arrive you start experiencing symptoms of Covid19 or have been contacted due to track and trace please do not travel to BU. Please contact us to discuss your booking.

Refunds will not be provided in the case of non-arrival.

On-campus guests


On arrival please check-in at the location provided on your arrival instructions email.

We kindly ask that you arrive promptly so as not to delay the sessions. Should you arrive late our event staff will decide if it is suitable for you to still attend.

COVID-19 safety measures

Bournemouth University currently requires that all students, staff and visitors wear a face covering in all indoor settings, including lecture theatres. We would therefore politely ask that you wear a face covering when indoors, unless you have an exemption.

You’ll find hand sanitising stations across our campuses, signage and the NHS track and trace app for you to scan.

You should not attend if you have symptoms of COVID-19 or test positive within ten days before the event. Where possible, visitors should take a lateral flow test before visiting, ensuring the result is negative

Social distancing

To ensure social distance is maintained our masterclasses are offered to a reduced number of guests, this has been considered in ticket availability.


On campus parking will be available for speakers and masterclass guests, there will be further information provided to you in advance of the event.

Phones & devices

Out of courtesy and consideration for all our guests and speakers, please leave your mobile phone switched off or on silent during your visit.


Smoking and vaping is not permitted inside any of our buildings. Smoking is not permitted within 5 metres of a building entrance.


We have numerous outlets across the campus where you can purchase food and drink to enjoy.

Monday – Friday: Starbucks 08:30 – 17:00 | Costa 08:45 – 17:15 | Fusion Canteen (various hot food options) 11:30 – 15:00.

Saturday – Sunday: Student Union Shop 11:00 – 16:00

You’re welcome to bring your own refreshments, there are numerous places to sit and relax throughout the campus.

Fire Safety
  • Ensure you are familiar with the location of fire exits and the meeting point. This is displayed in all rooms.
  • Please advise the University prior to the event if you would require additional support in the event of a fire.
  • If you discover a fire, please raise the alarm, evacuate your group immediately and report to the nearest meeting point.
  • At the meeting point, advise the BU Fire Warden if all members of your group are present.
  • Fire alarm tests are carried out weekly, on Tuesday mornings on the Lansdowne Campus and Wednesday mornings on the Talbot Campus. They will last approximately 30 seconds. If the alarm sounds for longer than this, it should be treated as real.
  • Do not exceed the set capacity of the room or move furniture/equipment in a way that will block exits.

In an emergency, always call 222 from an internal phone or 01202 962222 from a mobile and a member of reception or security staff will coordinate with emergency services to ensure smooth access to the University buildings.  Emergency procedures and health & safety information are displayed in all rooms. 

Accident Reporting

Please report any accidents or incidents to the BU Events team ( as soon as possible.  You will be asked to help complete an Accident Report Form.

Online guests

When should I join Zoom?

You can join the Zoom link as early as you like. You will be admitted to a waiting room and transferred to the talks as soon as they start.

What should I do if I experience technical issues during the event?

We’d advise checking your sounds and visual quality in Zoom settings. If you experience issues during the event please contact and we will do our best to help.

Can I ask the speakers questions during the talks?

When you enter the Zoom session, you will be automatically placed on MUTE. Due to the large number of people potentially attending the event, we need to manage the audio to make it easier for people to hear the talks. Therefore, throughout the event, you will not have the ability to switch your microphone on or off, however please post any questions in the Q&A box and we will aim to answer as many of these as possible where time allows. Please do not ask the questions in the chat, as it will not be monitored.

Will there be breaks between the talks?

We have 10-15 minute breaks in-between speaker sessions with a longer break for the lunch.

Should I worry about my camera being accidentally on while joining Zoom session?

When you enter the Zoom session, you will not be able to use your camera.